When I called there was no option available to "quote a reference number" or "complete a purchase" so I spent 5 minutes going through the likely options. To assist us in completing your purchase, please quote account number::x-xxxxxxx" "Please contact our Customer Care Team at 08 (Calls will be charged at 5p per min from a BT landline, charges from other networks may vary and from mobile phones cost significantly more) between 8am to 8pm, 7 days a week. Frustrated after the third try I checked the box to save my details and lo and behold it accepted my details (obviously they didn't want to deal with me if they couldn't automatically bill me after my trial). For some reason my card details were not accepted and it kept asking me to re-enter.
I got to the payment screen and entered my card details and made sure the box asking to save my card details was unchecked. I clicked through to Equifax via my TCB link and proceeded to fill out the appropriate information, which took a minute or 2 which was fine. Today I attempted to set up an Equifax account to check my credit score.
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